Terms of use

These terms of use (together with our privacy policy) tells you the terms on which you may make use of our website www.mylocalsurveyor.co.uk ("our site"), whether as a guest or a registered user.  Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it .

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.  Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes including, without limitation, the downloading or printing of any content in a systematic or regular manner so as to create a database in electronic or paper form comprising all or part of the material appearing on our site.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Direct Marketing

We will not send any direct marketing communications where you have chosen to opt-out of receiving these.

By registering your details with us, you consent to being contacted directly by mylocalsurveyor with reference to any offers and promotions with updates about your property and/or our service as well as details of any other relevant or related products and services.

mylocalsurveyor may share client data with third parties to perform services (including user profiling) on our behalf, however please note this will not permit such third parties to market directly to You. We will otherwise not pass on any client data to any third parties without consent.

Limitation of our liability

Whilst we take all reasonable care to ensure accuracy of all property descriptions and all other information and content contained on our site, these do not constitute an offer or contract.  No responsibility is taken for any error, omission or mistake.  The descriptions are not intended to be relied upon. Visitors to our site and those wishing to use our services are strongly advised to check the relevant details with us before planning any reliance thereon.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

If you are a business user, please note that, in particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption; 
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Terms and Conditions of Sale and Terms and Conditions of Lettings.

Viruses

We do not guarantee that our site will be secure or free from bugs.

You are responsible for configuring your information technology, computer programmers and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Customer Reviews

All customer reviews will be processed by our team and listed accordingly on our review page, mylocalsurveyor does not agree, include, provide or make use of any external or otherwise known as a 3rd party review platform, We can not provide or allow reviews on any 3rd party website or platform due to the way mylocalsurveyor works with our surveyors.

All reviews submitted to mylocalsurveyor will be taken into consideration and will be made public through our own platform, When you review your service you are reviewing the service received from a surveyor that has no direct employment or contract with mylocalsurveyor and for that reason we are unable to work with external review platforms.

Fake reviews will remain in your account being terminated and you being banned from the mylocalsurveyor platform, Anyone found to be in breach of our terms and conditions relating to our review agreement will breach the right for any refund they otherwise would be eligible for.

All complaints, refunds and reviews are dealt with internally by our surveyor investigation team, We do not consent, agree or provide use of our complaints, review or refund process with any other 3rd party or external providing service.

Linking to our site

You will not link to our website in anyway and will not damage our reputation or take advantage of it or in anyway and you will not suggest any form of association, approval or endorsement on our part where none exists.

Third party links and resources to our site are provided by Google and bing, Any other 3rd party links should be removed and is in breach of our terms and conditions.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. 

We have full control over the contents and resources displayed on our site, At no stage will you share, link or distribute our content under any circumstances.

Applicable law

These terms of use, its subject matter and its formation, are governed by English law and the courts of England and Wales will have exclusive jurisdiction.

Refunds

You are eligible for a full refund if the following has not been carried out:

• You're surveyor has not attended your appointment on 2 consecutive occasions.
• You wish to cancel your survey and appointment with at least (48 Hours notice).
• You have not breached any of the terms and conditions outlined in our terms policy.
• You have not already received your survey report by any means (Email, Postal or Verbally)
• You have not already spoken with the surveyor by any means (Email, Postal or Verbally)
• Your survey has not already been completed.
• The surveyor has not already attended the property.

We will issue a full refund if the above terms have not applied to you, Full refunds take on average 7 working days to reach your account and will leave our account on immediate refund process.

We reserve the right to charge, hold or otherwise deduct a £50 refund fee to cover the admin and refund expenses we encounter.

Contact us

Please contact us if you have any queries. Thank you for visiting our site.

Important Note:

Please be aware the terms and conditions of our website can and do change at any point of time, We reserve the full right to change, amend and update these terms and conditions at any point without the need to notify any person(s) when doing so, We recommend you check the terms and privacy policy regular to ensure you are up to date with the latest terms and privacy policies.